Policies & Procedures

It is expected that students will complete all examinations, assessments, work experience (if applicable) and assignments as described in the Program Admission Requirements and Program Syllabus for the enrolled program of study. Below are the general Academic Standards applicable for all the programs offered at the Institute. For program specific requirements see program syllabus:

Attendance

  • AIA Holdings keeps a daily record of attendance. See Program Syllabus for program attendance requirements.

  • If there are any extenuating circumstances concerning a student’s absence, the instructor should be notified as soon as possible. It is the student’s own responsibility to stay current with the course material and course curriculum and to “catch up” on any missed classes regardless of the reason for absence. By way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.

  • Regular attendance is taken for each class and both absenteeism and lateness will be recorded on the attendance sheet and forwarded to the Administration Office. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Student Service Manager will have decision-making discretion in this process. The Institute will seek to balance the validity of the student’s excuse with the importance of the course material missed.

  • Students who fail to meet the program attendance requirements without a valid excuse and are required to meet with the Student Service Manager prior to being allowed to attend further classes. The Student Service Manager’s remedies will be governed by the requirements of AIA and any other regulatory requirements, to which the Institute is bound, as well as The Institute’s Discipline Policy and best practices in the circumstances.

Leave of Absence

  • AIA Holdings may grant a leave of absence due to serious medical issues, parental leave and any other force majeure situation in which the administrative staff judges as reasonable.

  • The student shall seek a formal leave of absence by submitting a written request to the Student Services Manager.  The Leave of absence is usually granted for one term, but cannot exceed four terms. Under extraordinary circumstances, students may apply for a second leave of absence, which must be approved by the Student Services Manager and the Director of the school.

  • Students have up to 200% of the total length of the program of study to complete all requirements for graduation.

  • A student who fails to return from a leave of absence on the expected date will be withdrawn from his/her program.

  • Students who are granted a leave of absence will not be required to pay fees during the leave and will not be entitled to use the services of the school or the program, during the leave.

  • A student who is returning from a leave of absence must register for a minimum of one term before completion of the program.

Make-up Tests, Late Assignments

  • Make-up tests, in lieu of tests missed due to illness or other permissible circumstances may be arranged. Any student who is unable to write a test at the scheduled time must make this request prior to the examination date. Student may be asked to provide documentation to support the absence (i.e. doctor’s notes for illness). Unexcused absences from tests and exams may result in a score of zero (0).

  • The instructors may use their discretion to determine if extensions on assignments will be granted. Assignments will be deducted 10% for every 24 hours they are late unless prior arrangements have been made prior to the due date of the assignment by the student in writing.  
                                                                                                                                          
  • Students are expected to complete tests and assigned work at the specified times. Program Syllabus contains specific policies.

Plagiarism (See also “Discipline Policy”)

  • Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else’s work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:
    1. copying previously published work;
    2. copying another student’s work;
    3. reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and
    4. Using paid or unpaid services or other people to complete one’s assignments.
  • Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred, and may also be open to academic sanction.

Cheating (See also “Discipline Policy”)

  • Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behavior include, but are not limited to, the following:
    1. passing exam papers/solutions to another student;
    2. repeatedly looking at other students’ papers;
    3. discussing or whispering of answers during a test;
    4. submitting research reports in which no research took place; and
    5. writing answers on a desktop.
    6. collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration will generally be encouraged by AIA Holdings, in order to foster learning).
  • Cheating offences are subject to academic penalty.

Academic Penalty (See also “Discipline Policy”)

  • Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification from the Student Service Manager, in writing, of the offence. This notification is kept on file in the Institute’s offices. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.

Dismissal/Expulsion (See also “Discipline Policy”)

  • Without limitation, a student may be dismissed/expelled from a program after review by the Student Services Manager for one of the following reasons:
    1. failing or not completing all core courses (determined by program) in which the student is registered;
    2. failing any course three (3) or more times;
    3. showing a consistent pattern over two (2) or more courses of failing to meet the program’s standards or failure to meet expectations as determined in this Contract. The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its “Discipline Policy”; and/or
    4. failing or showing a possibility to fail to complete all requirement for graduation within 200% of the total length of the program of study.
  • A student is considered to have withdrawn from his/her program of study if the student:
    1. has advised the Institute that he/she has withdrawn from the program by completing the Institute’s Withdrawal Form;
    2. has not complied with the Institute’s Academic Standards Policy; and/or
    3. has not returned from the authorized leave of absence.

Grading Disagreements

  • Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Contract in its entirety, the student shall discuss the matter with their instructor or Student Services Manager in an attempt to resolve the problem.
  • Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavor to be open and fair in dealing with students’ concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.
  • Students have five (5) business days from the day they receive the grades to request a re-take or re-assessment of the task, assignment or exam.

 

Appeals

  • A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal to the Student Services Manager. A student who is dissatisfied with the decision of first instance may appeal to the Institute’s Academic Manager.
  • Students have five (5) business days from the day they receive a decision that affects their academic progress to request an appeal on the outcome of the decision. Student Complaint Procedure Policy will apply.

Certification of Achievement

  • A Certificate or Diploma of Achievement is provided to all students who successfully meet program requirements.

Transcript of Academic Record

  • Upon request, AIA Holdings can provide a Transcript of Academic Record that states you studied/are studying at AIA Holdings. It indicates the total hours you studied per week and the length of your study. Details of a student’s academic results and attendance can be added if requested. Please request this through a Student Services Manager. Requests should be made at least five (5) business days prior to needing this document.

 

It is expected that students will complete all examinations, assessments, work experience (if applicable) and assignments as described in the Program Admission Requirements and Program Syllabus for the enrolled program of study. Below are the general Academic Standards applicable for all the programs offered at the Institute. For program specific requirements see program syllabus:

Attendance

1)       AIA Holdings keeps a daily record of attendance. See Program Syllabus for program attendance requirements.

2)       If there are any extenuating circumstances concerning a student’s absence, the instructor should be notified as soon as possible. It is the student’s own responsibility to stay current with the course material and course curriculum and to “catch up” on any missed classes regardless of the reason for absence. By way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.

3)       Regular attendance is taken for each class and both absenteeism and lateness will be recorded on the attendance sheet and forwarded to the Administration Office. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Student Service Manager will have decision-making discretion in this process. The Institute will seek to balance the validity of the student’s excuse with the importance of the course material missed.

4)       Students who fail to meet the program attendance requirements without a valid excuse and are required to meet with the Student Service Manager prior to being allowed to attend further classes. The Student Service Manager’s remedies will be governed by the requirements of AIA and any other regulatory requirements, to which the Institute is bound, as well as The Institute’s Discipline Policy and best practices in the circumstances.

Leave of Absence

1)      AIA Holdings may grant a leave of absence due to serious medical issues, parental leave and any other force majeure situation in which the administrative staff judges as reasonable.

2)      The student shall seek a formal leave of absence by submitting a written request to the Student Services Manager.  The Leave of absence is usually granted for one term, but cannot exceed four terms. Under extraordinary circumstances, students may apply for a second leave of absence, which must be approved by the Student Services Manager and the Director of the school.

3)      Students have up to 200% of the total length of the program of study to complete all requirements for graduation.

4)      A student who fails to return from a leave of absence on the expected date will be withdrawn from his/her program.

5)      Students who are granted a leave of absence will not be required to pay fees during the leave and will not be entitled to use the services of the school or the program, during the leave.

6)      A student who is returning from a leave of absence must register for a minimum of one term before completion of the program.

Make-up Tests, Late Assignments

1)       Make-up tests, in lieu of tests missed due to illness or other permissible circumstances may be arranged. Any student who is unable to write a test at the scheduled time must make this request prior to the examination date. Student may be asked to provide documentation to support the absence (i.e. doctor’s notes for illness). Unexcused absences from tests and exams may result in a score of zero (0).

2)       The instructors may use their discretion to determine if extensions on assignments will be granted. Assignments will be deducted 10% for every 24 hours they are late unless prior arrangements have been made prior to the due date of the assignment by the student in writing.                                                                                                                                                      

3)       Students are expected to complete tests and assigned work at the specified times. Program Syllabus contains specific policies.

Plagiarism (See also “Discipline Policy”)

1)       Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else’s work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:

  1. a)       copying previously published work;
  2. b)       copying another student’s work;
  3. c)       reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and
  4. d)       Using paid or unpaid services or other people to complete one’s assignments.

2)       Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred, and may also be open to academic sanction.

Cheating (See also “Discipline Policy”)

1)       Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behavior include, but are not limited to, the following:

  1. a)       passing exam papers/solutions to another student;
  2. b)       repeatedly looking at other students’ papers;
  3. c)       discussing or whispering of answers during a test;
  4. d)       submitting research reports in which no research took place; and
  5. e)       writing answers on a desktop.
  6. f)        collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration will generally be encouraged by AIA Holdings, in order to foster learning).

2)       Cheating offences are subject to academic penalty.

Academic Penalty (See also “Discipline Policy”)

1)       Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification from the Student Service Manager, in writing, of the offence. This notification is kept on file in the Institute’s offices. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.

Dismissal/Expulsion (See also “Discipline Policy”)

1)       Without limitation, a student may be dismissed/expelled from a program after review by the Student Services Manager for one of the following reasons:

  1. a)       failing or not completing all core courses (determined by program) in which the student is registered;
  2. b)       failing any course three (3) or more times;
  3. c)       showing a consistent pattern over two (2) or more courses of failing to meet the program’s standards or failure to meet expectations as determined in this Contract. The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its “Discipline Policy”; and/or
  4. d) failing or showing a possibility to fail to complete all requirement for graduation within 200% of the total length of the program of study.

2)       A student is considered to have withdrawn from his/her program of study if the student:

  1. a)       has advised the Institute that he/she has withdrawn from the program by completing the Institute’s Withdrawal Form;
  2. b)       has not complied with the Institute’s Academic Standards Policy; and/or
  3. c) has not returned from the authorized leave of absence.

Grading Disagreements

1)    Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Contract in its entirety, the student shall discuss the matter with their instructor or Student Services Manager in an attempt to resolve the problem.

2) Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavor to be open and fair in dealing with students’ concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.

3) Students have five (5) business days from the day they receive the grades to request a re-take or re-assessment of the task, assignment or exam.

 

Appeals

1) A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal to the Student Services Manager. A student who is dissatisfied with the decision of first instance may appeal to the Institute’s Academic Manager.

2) Students have five (5) business days from the day they receive a decision that affects their academic progress to request an appeal on the outcome of the decision. Student Complaint Procedure Policy will apply.

Certification of Achievement

1)         A Certificate or Diploma of Achievement is provided to all students who successfully meet program requirements.

Transcript of Academic Record

1)         Upon request, AIA Holdings can provide a Transcript of Academic Record that states you studied/are studying at AIA Holdings. It indicates the total hours you studied per week and the length of your study. Details of a student’s academic results and attendance can be added if requested. Please request this through a Student Services Manager. Requests should be made at least five (5) business days prior to needing this document.

Payment is due prior to program start date. All payments are due in Sri Lankan Rupees. AIA Holdings accepts most methods of payment.

Students have the option to pay in 2 equal instalments or more.  If an instalment plan is approved, it is the student’s responsibility to ensure the institution receives the outstanding amount by the due date.  If the student defaults on any of the instalments from the payment plan, the Discipline Policy may apply resulting in the suspension and/or dismissal of the student.

A Letter of Acceptance (LOA) will not be issued until the registration fee has been paid in full.  If an International Student notifies the Institution that their Study Permit application has not been completed by the Program Start Date, the student may request the Institution to issue an additional LOA for a later start date for an additional charge of a $200 administrative fee and the Institute will retain the balance of the prepaid tuition fees pending the outcome of the Study Permit application.

  The institution (also referred to as “us”, or “we” under this Policy) has created this policy in order to demonstrate our commitment to privacy and the protection of your personal information, information pursuant to current privacy legislation. Please read this policy to understand how your personal information will be treated.

2)       The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.

3)       We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.

4)       When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the Institute. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Student Services Manager.

5)       We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.

6)       We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the institution does not sell or rent personal information in any event.

7)       The institution’s website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution’s website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.

8)       The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

9)       We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

10)   Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

11)   Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution’s policy, or may be causing injury to or interference with (either intentionally or unintentionally) the institution’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

12)   Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.

13)   We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation, and any regulations applicable thereto.

14)   The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution will

  1. a)       ensure there is a justifiable business purpose for the surveillance;
  2. b)       seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;
  3. c)       to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;
  4. d)       to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;
  5. e)       subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;
  6. f)        data is destroyed within 14 days from the day of capture;
  7. g)       ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;
  8. h)       ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access;
  9. i)         recorded images are managed by the IT Department.

15)   The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose.  The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

16)   Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact the Student Services Manager.

 

AIA Holdings, herein referred to as the “Institute”, is committed to taking all reasonable steps to ensure students have the opportunity to successfully complete their programs. The Institute is dedicated to the prompt and impartial resolution of student conflict issues to the satisfaction of both the student and the staff of the Institute. The Student Complaint Procedure is designed to provide students with both an informal and formal process wherein the student may request satisfaction for the quality of the education he/she received. All complaints submitted in accordance with the Student Complaint Procedure shall be dealt with in an efficient manner.

Dispute Resolution Process:

  1. When a concern arises, the student should first attempt to address it with the individual most directly involved.  If unsatisfied with the outcome, the student should submit a written complaint to the Student Manager.  Should this person be absent or be named in the complaint the student should submit the written complaint to the Academic Manager.
  2. The Student Manageror Academic Manager will arrange to meet with the student to discuss the concern as soon as possible and within five (5) days of receiving the student’s written complaint.
  3. Following the meeting with the student, the Student Manageror Academic Manager will conduct whatever enquiries and/or investigations are necessary and provide a written response to the student that includes reasons for the determination on the complaint.  The written reasons will be provided no later than 45 days following the receipt of the student’s written complaint. Students making a complaint may make oral submissions and/or have a person present with him/her at all stages of proceedings that may make oral submissions on behalf of the student. Students will not be subject to any retaliation as a result of their complaint. Responsibilities of the studentStudent Manager, Academic Manager, and Director follow.
  4. After having exhausted the dispute resolution process, if the student is not satisfied with the institution’s resolution of his/her complaint in accordance with the procedure herein set out, the student may file a claim with the Superintendent of Ontario Ministry of Advanced Education and Skills Development.

The Student’s Responsibilities:

The student must communicate his/her concern, in writing, to the relevant faculty member. The Institute’s official designated to receive and make decisions regarding a student complaint is the Student Manager. Students are encouraged to address any concerns immediately, and seek to utilize the Support Services before partaking in the Dispute Resolution processes. Students should also retain copies of any written correspondence he/she has with the Institute. Should the student be unable or unwilling to approach the faculty member, or should concerns remain unaddressed by said faculty member, the student may contact the Student Manager in writing, which will assist in determining an appropriate resolution.

 

The Student Manager’s Responsibilities:

As soon as possible and within five (5) days of receiving the student’s written complaint, the Student Manager must: (a) hear the student complaint; (b) if necessary, ensure the complaint is prepared in writing (either by the student or by alternate means); and (c) obtain the approval of both parties, evidenced by a signature, regarding the contents of the complaint or, if one or both parties object to the content, a list of concerns that such a party has.

The Student Manager will investigate the merits of the complaint, which may include an in-depth discussion with the faculty member(s), the complainant or any other students who may be involved.

The Student Manager is responsible for identifying the appropriate person to address the complaint and for notifying the student(s) involved of the status of the complaint process.

The faculty member or Student Manager must record all resolution plans/decisions, as well as the reasons for such resolutions/ decisions. The original form outlining the decision/resolution must be signed by both the faculty member and the student who filed the complaint. The original will be given to the student after a copy is made and filed in the student’s academic file. If the parties agree to a mutual resolution, such resolution must be implemented. The Student Manager must follow up to ensure the resolution resolves the student’s complaint in a satisfactory manner.

Once the resolution is mutually resolved, the Student Manager and the student will close the complaint record by signing a declaration at the bottom of the resolution. The student will be provided with a copy of the complaint, any submissions filed and the decision made. A student who disagrees with the Student Manager’s assessment of the complaint may escalate his/her concerns to the Academic Manager.

 Meeting with Faculty Member:

If the Academic Manager finds that the student’s complaint has merit, that initial attempts to resolve the complaint have been unsuccessful, and that the complaint does not fall under another policy, the Academic Manager will arrange a meeting with the faculty member in order to resolve the complaint. The student who submitted the complaint will not attend this meeting.

During or prior to the meeting between the student and the Academic Manager the Academic Manager will provide the faculty member with a detailed summary of the student’s complaints and concerns, and together the parties will develop a strategy to rectify the situation. A mutually agreed-upon timeframe will be established for addressing the complaint as well as for the faculty member to submit follow-up reports regarding the progress of such resolution.

After the meeting, the Academic Manager will notify the student in writing that his/her complaint has been addressed with the faculty member and requesting that the student report whether or not the situation has improved after the agreed-upon timeframe. The Academic Manager will also follow-up with the faculty member or students if they fail to provide feedback after the agreed-upon timeframe.  A student who disagrees with the Academic Manager’s assessment of the complaint may escalate his/her concerns to the Director.

Further Investigation:

If the problem has not been resolved, the Director may be required to further investigate the situation. If it becomes apparent that the complaint is an issue of management or discipline, the Director will engage in appropriate activities to address the situation. Such activities may include training for the faculty member.

In this case, the Director will report to the student, in writing, that the complaint has been investigated and is being addressed. The Director must not provide specific details of the actions taken as this would violate the faculty member’s right to confidentiality in matters of a personal nature.

 Record of Complaints:

The Institute will keep a record of all complaints in the student file at the campus where the complaint originated for a minimum of three (3) years from the data of the decision relating to the complaint. A copy of the complaint and any other submissions on file with respect to the complaint and/or the decision reached will be included in the record. Any student who makes a complaint will be provided with a copy of the record of the complaint if a student is not satisfied with the Institute’s resolution of his/her complaint.

The AIA Holdings Management and Administrative Team

Student Services Manager: 
The Student Services Manager is the first point of contact for students providing ongoing support for them when they have questions regarding class schedules or need support with academic information or other general inquires. This role is designed to provide immediate response to student needs as requested or forward the information to the Academic Manager when escalated. Student Services Manager Specialist can help you with: Providing information about; Health insurance information and direct you to the closest medical office, when needed;    Housing and transportation services for students; Embassies or Consulates; Program Outlines and information on all programs offered; AIA Holdings policies and procedures including questions about the enrolment contract; Coordinating Program/course changes; Providing Orientation to AIA Holdings policies and procedures; Providing transcripts of academic record or attendance records; and provide student support to International Students.

 

HR : The HR is responsible for the development, implementation and coordination of student work placements, after finishing their in-class learning portion of the program. The Employer Relations Specialist can help you with:·        

Work Experience placements and changes

Conducting the practicum evaluation

Evaluate students’ performance during the work experience related courses

Providing work experience related support

 

Academic Manager: The Academic Manager is responsible for managing all the academic aspects of the college program, in order to ensure high level of customer service and student satisfaction.

The Academic Manager can help you with:

  • Ensuring student satisfaction of program quality and delivery
  • Collecting student’s feedback about the enrolled program

Director: The Director is responsible for managing and supporting students in order for AIA Holdings to meet its mission of ensuring student learning and success. The Director ensures student requests and feedback are reviewed and responded to in a timely manner.

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